Refund policy
1. Refund Policy
• All sales made on our store are final.
• We do not offer refunds once an order has been placed and delivered.
• Refunds will only be considered in exceptional cases such as:
• Incorrect product delivered
• Manufacturing defect (verified after inspection)
Refunds, if approved, will be processed to the original payment method only.
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2. Exchange Policy
• Exchanges are accepted only in special cases and subject to approval.
• To be eligible for an exchange:
• The item must be unused
• In original condition
• With original box and packaging intact
• Customers must ship the product to our business address at their own cost.
• Once received, the product will be inspected within 1–2 business days.
• You will be notified via WhatsApp or email regarding approval or rejection of the exchange.
• If approved, the exchange product will be dispatched accordingly.
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3. Order Cancellation Policy
• Orders can be cancelled only before dispatch.
• Once the order is shipped, cancellation is not allowed.
• To request a cancellation, customers must contact us immediately via WhatsApp with their order details.
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4. Processing Timeline
• Exchange inspection: 1–2 business days after receiving the product.
• Approved refunds (if applicable): 5–7 business days to reflect in the original payment method.
• Exchange dispatch: 2–4 business days after approval.
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5. Shipping & Other Charges
• Return shipping charges are borne by the customer.
• Shipping fees (if any) are non-refundable.
• Any additional price difference in exchange products must be paid by the customer.
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6. Contact for Support
For cancellation, exchange, or refund-related queries, please contact us via WhatsApp during business hours.